Play Safe Together

Frequently Asked Questions

Below you will find answers to many frequently asked questions about our operational adjustments.

Managing Attendance Capacity

Yes, we are limiting attendance at our theme parks during our phased reopening.
Social distancing guidelines are limiting the capacity of the park on a daily basis. Additionally, you will experience limited capacity on rides and attractions as well as in certain buildings and walkways throughout the parks.
A majority of the attractions and experiences within the parks are scheduled to open. Select experiences will not be available during this phase, and some queue experiences may be slightly altered as we implement our new procedures.
The guidelines for operation require social distancing in our restaurants and shops. We will be following those guidelines and will be reducing capacity at restaurants and in shops. Additionally, buffet restaurants on-park will now be served cafeteria-style.

Masks and Face Coverings

Per the recommendation of the Centers for Disease Control and Prevention (CDC), face coverings/masks covering both the nose and mouth are required for all guests ages 3 and up and employees at this time, with some exceptions. The purpose of masks is to keep respiratory droplets from reaching others to aid with source control. Masks with one-way valves or vents allow exhaled air to be expelled out through holes in the material.  This can allow exhaled respiratory droplets to reach others and potentially spread the COVID-19 virus. Therefore, per CDC recommendation, we do not allow masks if they have an exhalation valve or vent.

Some of the exceptions where masks are not required are while eating/drinking (remaining stationary and maintaining social distancing), on water park attractions and when in designated “mask-free” zones while maintaining social distancing.

If you have a disability that prevents you from wearing a face covering/mask, our alternative accommodation is for you to bring a face shield to wear during your visit. Face shield must cover nose and mouth. If face shields are used without a mask, they should wrap around the sides of the wearer’s face and extend to below the chin. Wearing a face shield as an accommodation must be approved by our customer service center. Please note that face shields are not permitted on rides and attractions, and guests will have to switch to a face covering/mask for those experiences.

 

Yes, all employees and vendors are required to wear masks. Each employee is provided a clean mask when they arrive and will wear throughout their shift. Staff have also been thoroughly trained on hygiene practices.
The state of medical knowledge is evolving, however, the CDC has currently determined that the virus spreads from person-to-person contact. People can be infected and show no symptoms and therefore spread the disease. Wearing a mask or face covering reduces the likelihood of spreading the virus through airborne respiratory droplets, when talking, sneezing and coughing. Therefore, the CDC recommends widespread use of cloth masks when 6 ft. of social distancing cannot be maintained.

In these unprecedented times, wearing a mask or face covering shows mutual respect and care for fellow guests and our team members who serve you while visiting the park.
Guests will be expected to wear a mask mask covering both the nose and mouth at all times while on property. Specific exceptions will be granted including the below, but only when 6 ft. of social distancing space outside your family unit is maintained:
  • Children 2 and under
  • Eating or drinking (only when remaining stationary)
  • When taking photos
  • While swimming or on an attraction where you will get wet (water slides/rides)
  • While showering/changing clothes in an approved water park facility
  • While in a lounge chair or occupying a private, rented space (Such as Cabanas at water parks) if 6 ft. can be maintained between groups.
Guests are encouraged to bring a mask with them when visiting. However, masks will be provided for guests in need. We recommend reviewing the CDC's webpage on appropriate daily-use facemask for additional guidance

Maintain A Safe And Healthy Environment

While you are with us, you are expected to comply with the following*:

  • Respect each other as well as our employees; verbal abuse of other guests or our employees will not be tolerated.
  • Have your temperature taken before entry.
  • Wear a mask covering nose and mouth at all times while on property, except while eating or drinking. You should be stationary and maintain appropriate Social Distancing while eating and drinking.
  • Refrain from fighting, horseplay, taunting or threatening remarks & gestures.
  • Do not create disruption with behavior that is unruly, disruptive or illegal.
  • Weapons are not allowed on the premises, including knives with blades longer than 3 1/2 inches.
  • Follow instructions from employees regarding operations and procedures.

Any Guest who fails to comply with the Terms of Sale, including without limitation those listed above, may at the discretion of Silver Dollar City have their Ticket revoked or confiscated by Silver Dollar City here with no refund of any amount paid therefor. Upon such revocation or confiscation, the applicable Guest and all members of their party shall have no right to remain in, on, or about the Property. Silver Dollar City reserves the right to ban such individuals from future admission to all or any of its Properties or from participation in any Herschend Family Entertainment Activities.

*A full list of Terms and Conditions applicable to your visit are set forth in the Terms of Sale, which may be found online at SilverDollarCity.com or picked up at Guest Services. Your purchase of a Ticket and entering the premises constitutes your agreement to and acceptance of the Terms of Sale.
  • For the protection of each other and our guests, our employees will wear masks. Our guests (3 years and older) will also be required to wear a face mask or face covering except for meal times, on water attractions and at designated mask-free break zones at Silver Dollar City.
  • Guests coming to WATERPARK/POOL AREA are required to wear a mask in any indoor location. Masks are not required on lounge chairs as long as social distancing can be maintained. Guests are encouraged to bring their own masks.

Facial coverings in line with CDC’s guidelines are considered appropriate for your visit, and should cover an individual’s nose and mouth. Costume masks and veils will not be considered as facial coverings and are not permitted.

If you have a disability that prevents you from wearing a face covering/mask, our alternative accommodation is for you to bring a face shield to wear during your visit. A face shield must cover nose and mouth. Wearing a face shield as an accommodation must be approved prior to entry. Please note that face shields are not permitted on rides and attractions, and guests will have to switch to a face covering/mask for those experiences.

Masks are not required on all waterpark attractions or water attractions at Silver Dollar City due to the dynamics of the attractions.
Masks are not required on all water attractions at White Water due to the dynamics of the attractions.
We have arranged tables and seating so that guests can remove their face coverings while they eat as long as they remain stationary. But we ask that they wear them at all other times.
Prior to entry, guests (and employees) will have a contactless temperature screening.
Touchless temperature screenings will be conducted prior to admittance. Anyone displaying a temperature of 100. 40 Fahrenheit or above will be directed to an additional location for rescreening and assistance. Guests with a fever exceeding 100.40 Fahrenheit will not be permitted entry. Additionally, anyone who traveled in the same vehicle with that guest will not be permitted entry. Refunds or rain checks may be offered.

We will be screening all employees, vendors and our guests prior to entry into one of our facilities.
Guests not feeling well, should choose another day to visit. In addition, employees not feeling well will be sent home.

Ride & Attractions Capacity Management & Sanitation

We will be limiting capacity on rides and attractions. You may see ride vehicles with empty seats to help aid in physical distancing. Floor markings will be placed in queue areas to help ensure social distancing. Hand sanitizer will also be positioned in attraction areas for guests to sanitize their hands before and after riding an attraction.

Food Safety

Yes, most of our dining establishments will be open. We have implemented new operational procedures to keep our guests and employees safe including social distancing measures, frequent cleaning and food safety training
Yes, capacity will be limited inside our restaurants to allow for adequate social distancing measures.

Increased Focus On Cleanliness

We take cleanliness and hygiene seriously and we will be increasing efforts to help prevent the spread of germs. We’re adding hand-sanitation and portable hand washing stations throughout the park, rigorous and frequent cleaning of highly touched surfaces and increased hygiene signage in public and employee areas. We’re following guidelines from the CDC on prevention and encourage our guests to do the same.
You may.

In addition, we are providing alcohol-based hand sanitizer throughout the parks and attractions. Also, our employees will be cleaning and disinfecting frequently touched objects and surfaces frequently throughout the day.
CDC guidelines recommend frequent hand washing as a way to stop the spread of germs and help prevent the spread of communicable diseases.

General FAQs

We are committed to making our time together as safe as we can. For all of our safety, we have adopted a variety of operating procedures in accordance with the CDC and state recommendations to help reduce the spread of germs. These new health and safety measures will help us play safe together.

Our intent is to create a great experience for you and your family while being responsible in helping to reduce the exposure to COVID-19. The Reservation System will allow us to manage the social distancing requirements on the park by limiting entry to set attendance levels.
In accordance with the social distancing guidelines, our indoor theaters and indoor play areas where adequate social distancing cannot be maintained will be temporarily closed. Appropriate entertainment will be performed in outdoor theaters and on the midways.

Right now, our remaining festivals this season: Southern Gospel Picnic presented by Humana®, The Harvest Festival featuring Craft Days and Pumpkins in the City and An Old Time Christmas will operate as scheduled. 

We hope you are able to enjoy Silver Dollar City in the months ahead. If you are not comfortable with any of our current policies, you can choose to NOT USE your 2020 season pass, nor any of its benefits, and roll your pass over into a 2021 season pass with no roll-over fee and nor price increase. Please call the Reservation Center: 800-888-7277.

White Water

Overall, our water park will follow the same guidelines and procedures as the other theme parks. Some of the specific measures we’re taking to implement social distancing are: Attendance reductions, attraction capacity limits, enhanced sanitation, more hand sanitation opportunities for guests, temperature screening for guests, hosts and vendors.
For raft rides, only one travel party will be allowed to ride in a single raft. Please note that our standard height and weight requirements will be applicable.

Lounge chairs will be placed in a fashion that allows travel parties to sit together, while also maintaining at least six feet of distance between other guests.
Face masks or face coverings are required when guests cannot socially distance. They will not be required on slides, in pools and when in lounge chairs.
Lifeguards who are working positions at the top of rain play structures and those in rescue ready positions (wearing a rescue tube) will not wear a mask. Attraction attendants and lifeguards who are not wearing a rescue tube will wear a mask.

Silver Dollar City Campground

  • We have increased hand sanitizer locations throughout the front desk, General Store and in the restrooms.
  • Guests are required to wear a mask when checking in, in the general store and in public areas.
  • While visiting the General Store and Recreation Room, we ask you to please practice social distancing, keeping your family 6 feet from others around you. Please limit large group gatherings while inside the building.
  • The laundry room is open. Please be courteous of other guests and maintain the recommended social distance of 6 feet.
  • To minimize exposure to areas with high touch, our playgrounds and pool are currently closed as we work towards a solution that meets sanitation and social distancing guidelines.
  • Our employees will be cleaning high touch surfaces frequently using EPA-registered disinfectants throughout the property.
  • We ask that you know and follow CDC guidelines on protecting yourself and others https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html
  • Our employees will undergo temperature checks prior to reporting to work. Those with a temperature of 100.4 degrees or greater, will not be working. All employees will be required to wear face masks and other PPE while working with guests.
Guests (Ages 3+) will be required to wear masks in public spaces except while dining or swimming. Masks will not be required when sitting in lounge chairs by the pool as long as guests maintain social distancing.

Showboat Branson Belle

Social distancing guidelines are limiting the capacity on the Showboat on a daily basis. Yes, we are limiting attendance at the Showboat during our phased reopening.
Retail stores are limiting their capacity, are you also limiting capacity inside your shops?
For the protection of each other and our guests, our employees will wear masks. Our guests (3 years and older) will also be required to wear a face mask or face covering except for meal times. Guests are encouraged to bring their own masks.

Facial coverings in line with CDC’s guidelines are considered appropriate for your visit, and should cover an individual’s nose and mouth. Costume masks and veils will not be considered as facial coverings and are not permitted.

If you have a disability that prevents you from wearing a face covering/mask, our alternative accommodation is for you to bring a face shield to wear during your visit. A face shield must cover nose and mouth. Wearing a face shield as an accommodation must be approved prior to entry.

We have arranged tables and seating so that guests can remove their face coverings while they eat. But we ask that they wear them at all other times.
Prior to entry, guests (and employees) will have a contactless temperature screening.
Touchless temperature screenings will be conducted prior to admittance. Anyone displaying a temperature of 100. 40 Fahrenheit or above will be directed to an additional location for rescreening and assistance. Guests with a fever exceeding 100.40 Fahrenheit will not be permitted entry. Additionally, anyone who traveled in the same vehicle with that guest will not be permitted entry. Refunds or rain checks may be offered.

We will be screening all employees, vendors and our guests prior to entry into one of our facilities.
Guests not feeling well, should choose another day to visit. In addition, employees not feeling well will be sent home.
We take cleanliness and hygiene seriously and we will be increasing efforts to help prevent the spread of germs. We’re adding hand-sanitation and portable hand washing stations throughout the park, rigorous and frequent cleaning of highly touched surfaces and increased hygiene signage in public and employee areas. We’re following guidelines from the CDC on prevention and encourage our guests to do the same.
You may.

In addition, we are providing alcohol-based hand sanitizer throughout the parks and attractions. Also, our employees will be cleaning and disinfecting highly touched objects and surfaces frequently throughout the day.
CDC guidelines recommend frequent hand washing as a way to stop the spread of germs and help prevent the spread of communicable diseases.