Quick Answers

Check out these common question topics to quickly access the answers to some of our most frequently asked questions.

SEASON PASS MAILING UPDATE: If you plan to visit and are still waiting on your rollover or extension passes, please just stop by any ticket booth when you arrive and we'll re-print your passes, so you can join in the fun that same day! All remaining ROLLOVER and EXTENSION passes purchased prior to March 9 will be in the mail by April 21. Please allow 7 to 10 business days for delivery. All pass purchases completed after March 9 will continue to be held for pick-up at the front gate ticket windows. 

If you did not use your 2020 pass it will be automatically rolled over to a 2021 season pass of the same type. There is no action required by you to make the rollover happen this year and your 2021 pass will be mailed to you. Rollovers are only allowed if the pass, guest vouchers and associated discounts are not used. If you purchased any unused add-on products such as TrailBlazer Season Pass, VIP Refill Mugs, etc. you will need to retain those original tickets/vouchers to redeem for a 2021 product.
2020 Season Passes purchased by May 31, 2020, have been automatically extended through June 13, 2021. If you used your 2020 Season Pass, you can complete your 2021 adventure with a specially-priced Extension Pass valid through December 30, 2021. If you already extended your season pass, please know we are currently processing those extensions and your 2021 pass will be mailed to you. Thank you for your patience!
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Per the recommendation of the Centers for Disease Control and Prevention (CDC), face coverings/masks are required for all guests ages 3 and up and employees at this time. Visit the link below to learn more about mask requirements and other safety information.
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