Ride Accessibility Information
Silver Dollar City is committed to providing a safe and enjoyable environment for our guests. If you are a guest with a disability or need additional assistance, we encourage you to start your day at Guest Relations located at the entrance of the park. There you will find a host who will provide you with detailed information regarding rider requirements, accessibility entrances, service animals, and much more. This host will help direct you to the rides and activities in which you can participate safely.
We encourage you to visit Guest Relations prior to proceeding to a ride, as this will help you maximize your time on park. The building is conveniently located on the right-hand side of the pathway just before the park’s turnstiles.
Additionally, our Rides Guide, Silver Dollar City app and Pathfinder are helpful resources you can use to help assist you through your journey as you travel back in time. You can download the Rides Guide and Silver Dollar City app below. Pathfinders are available at the park turnstiles and various locations throughout the park.
Safety & First Aid
The Safety and First Aid Office is located behind Brown's Candy Factory at Silver Dollar City. The office is staffed with state licensed EMTs and Paramedics. If you have an emergency, please contact any park citizen and he/she will notify Safety and First Aid to respond to you.
Guests bringing medications that must remain cool and/or extra oxygen bottles may leave these items at First Aid. Please clearly label medications and other personal belongings with your name, address, and phone number. An ID may be required to retrieve the items.
Services & Amenities
Guest Relations is located at the entrance of the park. The hosts can provide a variety of services and additional information on amenities available at the park.
ECVs & Wheelchairs
All Guests using wheelchairs and ECVs (electric conveyance vehicles) whether personal or rented at Silver Dollar City must follow all manufacturer’s operating guidelines and park rules. Silver Dollar City also reserves the right to deny entry to any ECV or wheelchair deemed unsafe for use in the park. Only one Guest per ECV or wheelchair. No passenger carriers and/or trailers of any type may be attached to ECVs.
Standard wheelchairs and ECVs are available for rental to Silver Dollar City guests, and may be reserved in advance online here or by calling 800.475.9370.
Trained service animals, as currently defined under the ADA, are welcome at Silver Dollar City. (Comfort, therapy and emotional support animals are not considered service animals.) The service animal must be under the owner’s control at all times, and remain on a leash, be in a harness, or be able to follow voice, signal or other effective control commands given by the owner. The owner is responsible for disposing of animal waste. Service animals are not permitted on most rides, and must exit the loading area after the owner has boarded the attraction. Services animals are permitted at: the Frisco Silver Dollar Line, Grandfather’s Mansion, Half Dollar Holler Carousel, Treetop Trail Houses, Sand Play and the Swinging Bridge. Hosts may not take responsibility for or provide care to any service animal.
Shops and Restaurants
Please ask any employee if you need assistance at any time or have special dietary needs. All menu items served have a detailed ingredient list available at eat restaurant upon request. Allergen-free menu options are also available upon request. Call 48-72 hours in advance of trip and we can personalize your meals and deliver to the restaurant of your choice (800-251-5576).
All games in the Grand Exposition are accessible to guests with disabilities. All games require an additional fee and are not included in your park admission.
Tickets may be purchased ahead of time by visiting www.silverdollarcity.com or by calling 800-831-4FUN. Tickets and season passes are also available at the front gate.
All indoor theatres have access entrances for guests with disabilities. Please refer to the show schedule available in the park map for show times. Seating is limited and is filled on a first-come, first-served basis. At indoor venues, only one companion will be permitted to accompany the guest with a disability. All other members of the party will be asked to wait in the theatre queue line and will be seated in available seating inside the theatre, provided there are available seats. Due to state fire codes, wheelchairs, ECVs, strollers and other such devices may not be parked in the aisles. Guests who bring ECVs and manual wheelchairs into the theatre will be asked to remain in their mobility device. ECVs with sunshades are prohibited in all indoor theaters.
Theatrical lighting is used in our indoor venues which may include strobe and/or moving lights. Non-toxic and hypoallergenic theatrical fog and/or haze may also be used. Please also be advised that peanuts are served in the Saloon and at Echo Hollow® concessions.
All outdoor theaters are accessible to guests with disabilities. All safety guidelines and fire codes for indoor theaters also apply to outdoor venues. If you have any questions or require assistance, please notify an usher or technician.
Assisted Listening Devices are available for guests with hearing disabilities. Please go to Guest Relations located at the park entrance 2 hours prior to the show you would like to attend.
Requests for Interpretation
With a minimum of 14 days advance notice, Sign Language interpretation can also be requested for special events and shows. To request performance schedule confirmation or to request sign language interpretation at a specific special event or show, please call Customer Service at 800.888.7277 or email email@example.com. Guests will be contacted prior to their visit to verify arrangements, and they will receive an appropriate show schedule that lists the dates and times of the interpreted performances.