Our goal at White Water is to Create Memories Worth Repeating® for every member of the family. This page is designed to assist you in planning your visit to our park.
Our Rides Guide and park maps are are helpful resources you can use to help you enjoy your time at White Water. You can download our Rides Guide via the link below. Park maps are posted at the turnstile entrance, at the Rentals location and the east and west side of the merchandise building. These locations include a picture layout of the park as well as park service information.
Guest Relations is located at the entrance of the park at the ticket booth. The staff can provide a variety of services and additional information on amenities available at the park.
ECV / Wheelchair
Guests may bring their own wheelchair or ECV into the park. White Water reserves the right to refuse entry of any ECV deemed unsafe for operation on park grounds due to size, mechanical condition or functionality. Guest owned ECVs must have at least three wheels, measure no wider than 30 inches, be battery powered, and must be operated by a single operator in a seated position. Please contact Guest Relations for more information. All guests using ECVs must adhere to park rules and manufacturer’s guidelines. These rules include:
- Please remain seated at all times
- Only a single passenger on each ECV or wheelchair
- Drive slowly and cautiously in crowded areas
- Operate no faster than walking speed
- Do not drive over curbs or on steps
- Do not make sharp turns at high speeds or while on hills or wet areas
Due to the terrain of the park, guests using these devices shall remain on the designated walkways. Leaving any paved walkway may cause the ECV/Wheelchair to become unstable. The use of personal wheelchairs in all attractions is prohibited. Guest wishing to use an aquatics wheelchair may do so by contacting a member of management or the First Aid office. The use of the Aquatics wheelchair is for transfer purposes only. Guest must return the chair to First Aid after use.
There are wheelchair transfer entrances located at Surf's Up Wave Pool and Aloha River at Hula Hula Bay.
Safety & First Aid
The First Aid Office is located on the Kalani Towers side of the merchandise building. The office is staffed with state licensed EMTs and Paramedics. If you have an emergency, please contact any park host and he/she will notify First Aid to respond to you. Guests bringing medications that must remain cool and/or extra oxygen bottles may leave these items at First Aid. Please clearly label medications and other personal belongings with your name, address, and phone number. An ID may be required to retrieve the items.
Trained service animals as currently defined under the ADA, are welcome at White Water. All service animals must remain on a leash or in a harness and be under the owner’s control at all times. Owners are responsible for disposing of animal waste. Service animals are not permitted on any rides or pools at White Water. Hosts may not take responsibility for, or provide care to any service animal.
Merchandise Shop And Restaurants
Please ask any host if you need assistance at any time or have special dietary needs. All menu items served have a detailed ingredient list available at each restaurant upon request. Allergen-free menu options also available upon request.
Parking for guests with disabilities and van accessible spaces are available. All vehicles using a marked disabled parking space must have a government-issued license plate or a displayed disabled parking tag. Accessible parking is utilized on a first-come, first-served basis. A guest drop-off area is available in front of our ticket booths.