Season Pass Frequently Asked Questions
How do I determine what type of pass I need?
You just have to know your age! Children turning 4 anytime during 2020 will need a pass. (For a limited-time you can reserve a FREE Adventure Pass for kids born in 2015 or 2016.) All children turning 12 before July 1 will need a pass for those ages 12-64. Those turning 65 anytime during 2020 will qualify for an ages 65+ pass.
Can the guest vouchers that come with an Ages 4-11 season pass be used for a guest who is Age 12+?
Yes, guest vouchers are not age specific.
I purchased a parking pass with my Season Pass. There will be times when I cannot visit the park, but I would like for my family to utilize the parking pass. Is this acceptable?
Yes, you may provide the Season Pass with the parking entitlements to another individual in the immediate family that also has a Season Pass from the same order.
When can I use my 2020 Silver Dollar City Season Pass?
2020 Silver Dollar City Season Passes are valid for unlimited visits during operating days for the entire 2020 season, March 17 - December 30, 2020.
What drinks are included with the VIP Free Refill Tumbler?
The VIP Free Refill Tumbler is valid for one person all season long for free refills of fountain beverages and specialty drinks at both Silver Dollar City & White Water. It excludes ice cream drinks and is not valid for park entry. 1-Park Silver Dollar City pass holders may purchase the VIP Free Refill Mug, but must purchase a one-day admission ticket to use it at White Water. Tumblers are non-transferable, non-refundable and not replaceable if forgotten, lost or stolen.
Easy2Play® Frequently Asked Questions
How do I order a Season Pass with the payment plan?
The six payment plan is available online only. Simply make your selections, choose the Easy2Play payment option, and follow the step-by-step ordering instructions. At the time of purchase, the total amount due is calculated and divided into 6 monthly payments. You are required to make your first payment at the time of purchase, and the 1st payment will include the $6.00 processing fee per pass. The Initial Payment amount will be charged to your Credit Card and each remaining monthly payment amount will be charged to your Credit Card every 30 days thereafter for each of the next five (5) succeeding months*. The Initial Payment and all remaining monthly payments are non-refundable.
Please note: if you purchase on the first day of any month that has 31 days, your card will be charged on the 1st and the 31st. Please review the term agreement for more details.
When can I begin using my pass?
You can start using your pass for visits as soon as the 2020 operating season begins (March 17, 2020) while continuing to make your monthly payments.
How much will my monthly payments be?
Your payments will be determined by the type and quantity of passes and add-ons you order. Your order total will be divided into six payments. Please review the terms of the program for more details.
Will I receive the same price and benefits as passes purchased in full?
Yes! You will receive all of the great benefits that Season Passes offer.
What happens if my credit card is declined on one of the monthly payment dates?
In the event a payment is not initially accepted by your Credit Card, we will attempt to charge the payment against the Credit Card a maximum of three (3) times over the 6 calendar days. We are not responsible for any fees you may incur from the attempts to charge your Credit Card.
Can I pay more at the time of purchase so that my monthly payments are lower?
All payment amounts are pre-determined, and only the first payment amount is accepted as a down payment at time of purchase. You may call 800.622.2504 to make additional payments or to pay off your account balance.
Can I change my credit or debit card during the payment period?
Yes. You may change your credit or debit card used for payment by calling 800-622-2504. It is very important that you call this number and provide us with this update if your card expires or you are issued a new card during the payment period.
Can I purchase season passes using the Easy2Play Payment Plan by phone?
At this time, The Easy2Play Payment Plan is available for online purchases but you may call our reservation office (800-622-2504) for assistance as needed. Our call center hours vary by season, but in most cases we will be open minimal hours from 8:30 am to 4:30 pm. CST, seven days a week.
Can I change or postpone my bill date?
No, the bill date established at the time you set up your payment plan agreement cannot be changed.
Can I cancel my Easy2Play account before my payment period is complete?
All purchases are final and the purchase may not be cancelled or rescinded; no refund will be issued. If you have not used a season pass, you may cancel future payments not yet made but you may not receive a refund on any payments made.
Can I remove/transfer one of the pass holders from my Easy2Play Payment Plan?
No. All passes purchased under one agreement remain the responsibility of the person who originally set up the payment plan. Season passes are non-transferable.